First-hand information is the logical way to go when someone wants to make a serious attempt to tackle a problem. And that is just what Transport Minister Chadchart Sittipunt decided upon in his efforts to improve Bangkok's oft-maligned public transport system.
The minister acknowledges that the privately-run No.8 city bus service, under a route concession granted by the Bangkok Mass Transit Authority (BMTA), is the one that has received the highest number of complaints from commuters.
Earlier, Mr Chadchart's staff had set up a Facebook page to gather the opinions of bus passengers about services from Aug 6-14. In just a short while, the complaints came flooding in - "unbearable" was a common description used by commuters.
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