What most annoys air travellers
- Published: 17/09/2013 at 12:41 PM
- Online news:
Despite it being in the interests of safety, air travellers feel being searched at security is the most annoying thing about airports, according to global travel search site Skyscanner.
In its list of 10 most annoying things about airports, the company said its research found security searches topped the list.
This was followed by having to show a boarding card to buy anything at duty free shops, and the lack of power sockets for phones and other portable devices.
According to Skyscanner, almost every traveller carries a mobile device of some sort, yet few airports provide enough convenient power sockets to plug in our tablets, smartphones and laptops.
Why can’t every airport seat have a socket? the press release asks.
Next on the list is the lack of seating. Some airports force travellers to buy food or drink just so they can sit down somewhere, which may be good for business but is bad for customers’ happiness. The company cited Edinburgh airport as an example of an airport that does it right with lots and lots of seating and space – making it a joy to travel through.
Air travellers were also annoyed by being told that their flight was delayed "due to its late departure"; having to pay for wi-fi; and understaffing at airline check-in desks, resulting in long, slow queues.
Another annoying point for many air travellers is that they find most airport shops are of no use to them, as retailers do not seem to have caught on to the concept that “the days when flying was the preserve of the wealthy elite are over". They feel that it is time to give travellers what they really want, like bakeries or ordinary clothing shops.
At the end of the 10 list, passengers find it annoying being charged for baggage trolleys, drop-off parking and resealable plastic bags.
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